Refund and return policy
REFUND AND RETURN POLICY
SHIPMENTS: CARRIERS USED
National shipments are made by SDA, DHL or UPS courier, traceable via tracking code. For international shipping, the couriers used: UPS, Fedex or DHL, it will depend on the country of destination.
The standard rate for national shipments is €8. The international rate is variable, it will depend on the country of destination.
From the moment the package is shipped, the responsibility for any damage, theft, loss will be borne by the carrier and not by DAKOTA.
Delivery times vary and depend on the destination. For Italy between 2 - 4 working days.
The order processing times carried out on dakotarome.com are from 2/3 working days; the delivery takes place within 2/4 working days from the shipment, for all shipments in Italy. For remote areas or islands, delivery can be delayed up to 7 working days.
For all international shipments, delivery times can range from a minimum of 2/3 working days to a maximum of 15/18 working days. Delivery times may be delayed on the occasion of holidays.
In case of delays and / or blocks due to customs controls or force majeure, Dakota cannot be held responsible.
The traceability of all shipments made is guaranteed by the tracking number inserted in the email sent to the customer at the time of shipment.
Upon delivery of the package, the customer is invited, in the presence of the courier, to carefully check the integrity of the wrapping, in order to verify that there has been damage to the internal contents or tampering of any kind.
The customer is obliged to check that the sender of the shipment is: Dakota Rome 23 SRL.
In the event that the package does not comply with the standards described above, immediately contact Dakota customer service, through the dedicated channels. Any dispute regarding damages, shortages or deliveries to wrong addresses must reach Dakota no later than 14 days from the date of delivery, otherwise it cannot be accepted.
All customers who place an order establish a business relationship with Dakota and therefore undertake to accept delivery of their package. If the package is not delivered for reasons dependent on the customer (wrong address, recipient always absent, incorrect telephone number, etc.), or if the customer refuses the delivery and shipping costs, cash on delivery costs and any customs charges will be deducted from the refund due to the customer.
It is possible to make the return (total or partial) no later than 14 days from the delivery date.
To proceed with the return, please contact us by email or by telephone.
You can decide whether to get a refund on the payment method made or receive a voucher to spend in the online store.
The free return is guaranteed on the national territory, only on requests for product change or issuance of a voucher (coupon). For all other return requests the shipping costs are charged to the customer. The return shipment will be charged to the customer only in the case of a return with refund, it will be deducted from the value of the refund itself.
Once the return request has been accepted, we will send you a confirmation email. Make sure that the package is intact and tightly closed and that the items have a tag and warranty seal.
For purchases made outside the national territory, the return shipment is at the expense and responsibility of the customer. To make the return, simply send the item to:
Via Belsiana 3, 00187 Rome (RM), Italy.
Make sure that all the items you want to return are properly packaged to avoid any damage in transit. Returned items must have a special original tag and warranty seal (intact and well attached to the object).
Always and only carry out the return shipment through a courier that guarantees traceability and insurance services. Returns will be processed within 7 days from the date of receipt of the package.
Dakota reserves the right not to accept the return of items that do not comply with the rules described in Terms and conditions.
If you need support:
Contact us at +39 3923484588
Write to us at firstname.lastname@example.org