Shipping policy

SHIPPING INFORMATION

SHIPMENTS: CARRIERS USED

National shipments are made by SDA, DHL or UPS courier, traceable via tracking code.   For international shipping, the couriers used: UPS, Fedex or Dhl,   it will depend on the country of destination.

RATES

The standard rate for national shipments is € 8. The international rate is variable, it will depend on the country of destination.

From the moment the package is shipped, the responsibility for any damage, theft, loss will be borne by the carrier and not by DAKOTA.

PROCESSING TIME

Delivery times vary and depend on the destination.For Italy between 2 - 4 working days.

The order processing times carried out on   dakotarome.com   are from 2/3 working days; the delivery takes place within 2/4 working days from the shipment, for all shipments in Italy.For remote areas or islands, delivery can be delayed up to 7 working days.

For all international shipments, delivery times can range from a minimum of 2/3 working days to a maximum of 15/18 working days.Delivery times may be delayed on the occasion of holidays.

In case of delays and / or blocks due to customs controls or force majeure, Dakota cannot be held responsible.

TRACEABILITY

The traceability of all shipments made is guaranteed by the tracking number inserted in the email sent to the customer at the time of shipment.


DELIVERY

Upon delivery of the package, the customer is invited, in the presence of the courier, to carefully check the integrity of the wrapping, in order to verify that there has been damage to the internal contents or tampering of any kind.

The customer is obliged to check that the sender of the shipment is: Dakota Rome 23 SRL.

In the event that the package does not comply with the standards described above, immediately contact Dakota customer service, through the dedicated channels.Any dispute regarding damages, shortages or deliveries to wrong addresses must reach Dakota no later than 14 days from the date of delivery.Otherwise it cannot be accepted.

All customers who place an order establish a business relationship with Dakota and therefore undertake to accept delivery of their package.If the package is not delivered for reasons dependent on the customer (wrong address, recipient always absent, incorrect telephone number, etc.), or if the customer refuses the delivery, shipping costs, cash on delivery costs and any charges customs will be deducted from the refund due to the customer .